Refund policy

Returns & Exchanges

You may return or exchange your Kassa Aroma® products – as long as they have not been used or removed from the original packaging – within 30 days of receiving your order. All returns and exchanges may be subject to review. Please note all the oil returns must be in original sealed bottles and properly packaged to avoid oil spills in bubble mailers or similar protective packaging. Please provide supporting images concerning your claim to sales@kassaaromas.com. Please see the below regarding the scent diffuser (machines) return policy for a refund.

Machine Return Policy

A customer may return any diffuser (machines) they purchased online as an e-commerce purchase for any reason whatsoever within 30 days of the date of purchase or the date they receive the diffuser, whichever is later, for a refund. Shipping costs are non-refundable, and the customer is responsible for return shipping. The diffuser must be unused and in its original packaging with all parts and accessories. There will be a 20% restocking fee for any diffusers (machines) returned. The diffuser (device) must be unused. Shipping costs are non-refundable, and the customer is responsible for return shipping. There will be no refunds on used diffusers (machines).

Installation and Service Fees Installation and service fees are non-refundable.

Subscription Promotions Terms & Conditions

When redeeming the fragrance oil promotion, customers must keep an active subscription for a minimum of 30 days. If you are dissatisfied with your purchase for any reason before the order is delivered, Kassa Aromas® will offer a full refund. However, should you wish to cancel your membership before the minimum term and after the order is delivered, you will be required to pay the promotional discount back in full according to the net total in the concerning order.

Return Shipping Label Kassa Aromas® does not provide a shipping return label. You will be responsible for paying your own shipping costs for returning your item. Initial shipping costs are non-refundable. Please allow 10 – 14 business days from the date we receive your return for us to process the refund or exchange in the original form of payment.

Shipping and Handling Once you successfully submit a return to customer support and the request is approved, please ship your return within five days of approval. Please ensure that the item you’re returning is

repackaged with all cords, adaptors, bottles, accessories, and documentation included when you received it. When returning a diffuser machine, please remove the fragrance oil inside the diffuser before shipping it back to prevent damage to the unit’s internal mechanisms. Using trackable shipping is highly recommended, as Kassa Aromas® is not responsible for any lost or damaged packages.

Exchanges A product can be exchanged for any item available on our website. Once your return is in transit, it will be processed, and your exchange will be sent out within 1-3 business days.

Damaged Items When your order arrives, please inspect the box for any damage that may have occurred during shipment. It is usual for the shipping carton to show some wear; however, if damage occurs to the item(s) in your shipment, please email sales@kassaaromas.com for customer support.

Disclaimers

§ We reserve the right to reject any returns that do not comply with the conditions stated above. Please contact us if you have any questions or problems.

§ Remember, it's your responsibility to pack the product safely when preparing for your return.

§ Kassa Aromas® is not responsible for any lost or damaged packages.

Return Address: 

Kassa Aromas® - Returns

 2307 W 77th St.

Hialeah FL 33016

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kassaaromas@gmail.com.